ShowMeBlog: TXU Customer Support? Call in sick today.

Friday, March 02, 2012

TXU Customer Support? Call in sick today.

I am very happy with TXU Energy. I think the price is good and I like their web site and that I can see how much power I am using each day, week, month etc.
I know how much my bill is going to be even before I get the bill.
Pretty neat.
But this week they messed up! Not sure if Leap Year was the cause but I got the email below and it shows that for one day (Tuesday) that I used 5833 KW of power! So my electric cost for that one day would be $508.00

I am sure their computer messed up. In fact I already paid the bill for the month they are talking about and the total cost for the month was $30.95

So if you are a customer support employee for TXU energy in the Fort Worth area you may want to call in sick today and miss work. I am sure I am not the only person that got an email like that and there are going to be some upset and screaming and worried customers calling today.

Here's the weekly Electricity Usage Report that you requested. It shows your energy usage patterns and costs, as well as the temperature variations that impacted both during this time period. We hope this information gives you better insight into your electricity usage so that you can manage your consumption and lower your costs.

Your Electricity Use At-A-Glance

kWh

Dollars

Actual Usage for Week of 02/20 - 02/26
6055
$508

Projection for Billing Cycle Ending 02/29
8555 - 8565
$718 - $719

As you review the graphs below, please keep in mind that weather and lifestyle changes can impact your electricity usage.

Weather temperature data for the 76116 zip code is based on information received from National Oceanic and Atmospheric Administration.

Usage information provided in the Electricity Usage Report is based on estimates provided by the Smart Meter Texas Portal. Usage data may not be available on occasion. If there is a short disruption in data communication, your summary may reflect missing data. If data is missing for a prolonged period of time, we may suspend sending your report until sufficient data can be collected. Your monthly bill provides your actual usage and costs.